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SCHEDULE YOUR SHOOT
  1. Virtuance Help
  2. Knowledge base

www.virtuancecommercial.com

Virtuance Basics - Getting Started with Virtuance

  • What is the turnaround time from time of the shoot to delivery?
  • What is your cancellation/rescheduling Policy and can I cancel or reschedule a shoot?
  • Do you have a travel charge for properties outside of the your service area?
  • Where does Virtuance shoot? Am I in your service area?
  • Do you still shoot if the weather is bad?

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General Questions

  • How soon can Virtuance photograph my property?
  • How do I use my promo code to get a discount on my order?
  • I ordered brochures with my photoshoot. How long until they are ready after my shoot and how will I receive them?
  • How many times can I revise my brochure proof?
  • How can I cancel my brochure order and can I get a refund?

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Help with Tours and Photos

  • How do I access my Client Panel to be able to edit my tour or download my images?
  • How do I get MLS specific sized images to download so I can upload the images to my MLS listing?
  • Where do I download my images?
  • How do I download Images from the Client Panel Download Center with the Google Chrome browsers?
  • How do I download Images from the Client Panel Download Center with the Internet Explorer browsers?

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Real Estate Photography and Virtual Tours | Virtuance
1660 South Albion Street, Suite 800,
Denver, CO 80222
Office: 1-844-443-7325 (1-844-4HDREAL)
Email: info@virtuance.com

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